Big Travel Denmark A/S

Big Travel Denmark A/S is a well-established travel agency based at Banegårdsvej 1 in Glostrup. For many years, the company has specialized in offering tailor-made holiday and business trips to both private and corporate customers. The name Big Travel is known in several Nordic countries, and the Danish branch is part of a larger international group, which gives access to a wide network of partners worldwide.

One of the areas where Big Travel Denmark differs from many smaller players is their combination of personal service and modern digital solutions. Their online platform makes it possible to plan, compare and customize trips in a flexible way, while the advisors in Glostrup offer direct contact and personal guidance. This provides a balance between security and independence that many Danish travelers appreciate.

Advantages of Big Travel Denmark A/S

Several customers emphasize that Big Travel Denmark manages to create trust through professional advice and quick response to inquiries. The travel consultants often have many years of industry experience and understand how to put together the right trip based on the customer's needs, budget and time horizon. For companies, Big Travel offers tailored business trips and conference solutions, which include everything from airline tickets and hotel reservations to transportation and meeting planning.

Their approach to group travel and themed tours is also noteworthy. Big Travel works with local guides and suppliers to ensure authentic experiences, whether the destination is Southern Europe, Asia or North America. Many have praised them for their ability to handle complex itineraries with many participants, making them a reliable choice for schools, sports clubs and companies organizing group trips.

Based on user reviews and industry reviews, Big Travel is particularly recognized for its focus on sustainability in the travel industry. They offer green alternatives, including carbon-compensated charter trips , and encourage customers to choose more environmentally friendly modes of transportation. This effort is in line with the growing demand among Danish travelers for responsible travel experiences where both comfort and conscience can go hand in hand.

Disadvantages and challenges

Although Big Travel Denmark enjoys a good reputation, some customers have experienced challenges, especially during busy periods. Some reviews mention longer response times via email during peak season and misunderstandings regarding changes to flight times or hotel arrangements. However, these challenges are something that most major travel agencies face, and Big Travel has worked to address them by improving digital communication.

Another disadvantage is that some of their most attractive travel packages often require early booking, especially when it comes to popular holiday trips to southern destinations such as Mallorca, Crete or Thailand. This can be a challenge for customers looking for spontaneous departures. However, Big Travel also offers last-minute solutions, although these do not always have the same flexibility as early-planned trips.

User experiences and reliability

A review of public reviews shows that Big Travel typically scores highly on service quality and professionalism. Customers particularly highlight the personal contact with the consultants, who both listen and make suggestions that they might not have considered themselves. Several mention that the travel process has been smooth, from booking to return home. This gives the impression that Big Travel Denmark operates with structure and a sense of responsibility – qualities that matter a lot when investing time and money in a trip.

However, there have been a few instances where customers have felt that follow-up after returning home, for example in relation to insurance questions or feedback. This is an area where Big Travel can still strengthen its customer journey and perhaps create an even closer relationship with its regular customers.

Digital presence and technology

Big Travel Denmark has made an effort to keep up with technological developments in the travel industry. Their website and online booking system are clear and allow you to put together travel packages with flights, hotels, car rentals and activities on one platform. In addition, they emphasize secure payment and the ability to communicate directly with customer service during the planning process.

The company also leverages social media to share customer stories, news, and special offers. This digital presence is important because many travelers today start their search for travel agents via search engines and social platforms. Here, Big Travel appears modern and up-to-date, which strengthens its credibility.

Focus on sustainable travel

Sustainability in the travel industry is a central theme, and Big Travel Denmark has taken active steps in this direction. They collaborate with suppliers who prioritize responsible tourism and offer the opportunity to choose environmentally conscious solutions, such as hotels with green certification or airlines that invest in sustainable fuel. This reflects a desire to contribute positively to the future of the travel industry, without compromising on the quality of the experience.

Overall rating

Big Travel Denmark A/S appears as a solid and versatile travel agency that caters to both private and business customers, regardless of whether the goal is a relaxing charter trip or a complex business trip . The strength lies in the personal contact, the wide range of destinations and the reliable customer service. The few negative comments are primarily about communication during busy periods and the need for better follow-up, but this does not overshadow the overall impression of a company that prioritizes customer satisfaction and quality.

For travelers who want to work with an experienced travel agency with a solid network and competent advisors, Big Travel Denmark A/S is an obvious choice. They understand the balance between flexibility and structure – something that many modern customers value when making their dream trip a reality.