Novasol
BackNovasol at Strandvejen 17 in Glesborg functions as a local office for one of Europe's largest rental companies of holiday and summer homes, and visitors here encounter a company that combines many years of experience with clear strengths and significant weaknesses in daily operations.
As a starting point, Novasol offers a very wide selection of holiday homes, which appeals to many who are looking for a flexible solution for their holiday in Denmark and the rest of Europe. The selection ranges from smaller, simple houses to larger holiday homes with spa, sauna, pool and sea views, meaning that both families, couples and larger groups can find a holiday home that suits their needs and budget. It is precisely the breadth of the catalogue that means that the company often appears in searches for holiday rentals , holiday home rentals and general travel agency -related solutions, because customers can book both shorter stays and longer holidays via the same platform.
For many guests, the booking process is experienced as simple and straightforward, and several highlight that the online booking is easy to complete, with clear descriptions of houses and facilities. Several reviews describe the booking process as "easy and straightforward" and praise the digital solution for a quick overview of availability and prices, which is particularly relevant for customers comparing different holiday home rental providers. Here Novasol stands out positively as an international player with a large system apparatus behind it, which makes it possible to handle many bookings across countries.
Another positive side, which is also reflected in several experiences, is that many houses actually live up to expectations – and in some cases exceed them. Guests highlight, among other things, holiday homes that are experienced as clean, well-maintained and cozy, where both the interior and equipment provide a comfortable stay. Some describe houses with beautiful sea views, well-maintained gardens and modern kitchens, which create the setting that many associate with a successful holiday in a rented holiday home. In these types of experiences, Novasol shows why the company continues to be visible in searches for holiday homes and holiday homes in Denmark , and why many still return year after year.
There are also customers who experience customer service as accommodating when things work, and some highlight helpful staff at local offices elsewhere in the country who have quickly organised technical assistance for, for example, saunas or other installations. These types of experiences show that Novasol can in some situations deliver a reasonable standard of service, especially when communication is successful and expectations are aligned in advance.
Local office in Fjellerup and limited opening hours
The office at Strandvejen 17 serves as a point of contact for guests in the Fjellerup area, where many holiday homes are located along the coast. However, the office is only open a few hours a week, typically on Saturday afternoons, which several visitors experience as a significant inconvenience. One reviewer directly describes it as remarkable that a larger company is only open a few hours one day a week and sees it as a sign of a lack of interest in direct contact with guests.
The limited accessibility can create challenges when problems arise in the holiday home outside the narrow opening hours. Guests arriving on days other than Saturday afternoon may find it difficult to get hold of local help, and are instead referred to telephone hotlines that do not always respond quickly enough. For some customers, this is precisely the kind of practical contact that they expect a company with a profile as a tourist agency or travel agency to be able to handle more flexibly.
Service and communication – a weak point
Several reviews related to Novasol as a whole, and to the office at Fjellerup, point to challenges with customer service and communication. One guest describes it as "incredibly difficult to communicate" with the company and generally experiences that there is no or very limited customer service, which leads to the decision not to use the company again - neither as a tenant nor as a landlord. Another highlights that it is almost impossible to get in touch and that you do not get a call back, even though follow-up regarding specific problems in the house has been promised.
Some reports describe that inquiries about faults and defects in the house are either handled very late or not at all. Examples include technical problems that are only addressed after several days, and lack of feedback on promises of compensation or follow-up after the holiday has ended. In addition, there are experiences from homeowners who use Novasol as a rental partner, where they criticize low professionalism and lack of support in the collaboration. For potential customers, this means that there is a real risk that problems may take a long time to be resolved if they arise during the stay.
Cleaning and maintenance – wide range in quality
The quality of cleaning and maintenance is one of the areas where the difference between good and bad experiences is most significant. A number of guests describe very neat and clean houses, where everything appears well-maintained and ready upon arrival, and where the stay fully lives up to the pictures and descriptions in the advertisement. Here, the experience is that it is simple to arrive, unpack and start using the holiday immediately without having to worry about practical details.
On the other hand, there are quite a few negative experiences where the house appears dirty or worse maintained than expected upon arrival. Some mention inadequate cleaning under the beds, dirty mattress toppers, unsatisfactory service around dishwashers or other installations, as well as cases where guests encounter odor problems or leaks in technical systems such as water heaters. In a few cases, it is described that a technician or other help does not arrive until several days into the stay, even though the problem was reported shortly after arrival. This creates the impression of a company where quality assurance and follow-up are not always consistent across all houses.
It is important to emphasize that Novasol mediates houses for many different owners, and that the quality therefore varies from address to address. For customers searching via generic searches such as cheap holiday home rental or holiday home by the beach , it may therefore be necessary to read descriptions, review photos thoroughly and combine them with the experiences of previous guests to get a more realistic picture of the specific property.
Finance, fees and invoices
On the financial side, Novasol offers a model where customers pay an initial amount upon booking and subsequently settle consumption and any additional services. For many, this works without problems, but there are also examples where customers experience subsequent bills and refunds of excess consumption as slow and opaque. Some reviews mention waiting times for refunds for electricity and water after departure, and some guests experience that it requires repeated inquiries before the money arrives.
There is also criticism of Novasol’s fee structure, with some international guests experiencing additional costs that they felt were not clearly communicated in advance. Online discussions have reported experiences with hidden or unclearly presented fees during stays, which can affect the overall impression of the company as a provider of holiday homes in Europe . For price-conscious customers, this means that you should review rental conditions and price lists carefully before making a decision – especially when comparing with other holiday home rental companies.
Guest flow and importance for local landlords
Novasol is a major player in the holiday home rental market, and this is also felt in the area around Fjellerup, where many owners use the company to attract guests from both Denmark and abroad. The international reach means that the houses in the catalogue generally receive broad exposure across national borders, which increases the likelihood of rental without the individual owner having to do any marketing themselves.
However, there are also reports of dissatisfaction from the owner side, including with support and dialogue after the rental period has ended. Some homeowners find that it is easy to get the house into the system and receive bookings, but that the help with practical questions, damage or complaints is limited. For landlords in the area, it may therefore be a consideration whether they want a large, international partner like Novasol, or whether they prefer smaller, more local players, where contact may be closer, but the reach is smaller.
Who is Novasol in Fjellerup suitable for?
For guests who primarily demand a wide selection and are used to thoroughly orienting themselves in online reviews, Novasol can still be a relevant choice when searching for a holiday home by the coast or a summer house Djursland . Many have a great stay where the house lives up to the description, and where the simple booking process and the many options for facilities make it attractive, especially for larger families or groups. For this type of customer, it is crucial to choose houses with many and recent reviews and to have realistic expectations of standard and service.
For other guests – especially those who prioritize personal customer contact, quick response to practical issues and very high cleaning standards – the many critical experiences may be a signal that you should consider alternatives. Reports of slow response, lack of follow-up and varying cleaning standards mean that the risk of disappointment is present if you expect a very close service, which is often associated with smaller and more specialized providers.
Overall, Novasol in Fjellerup appears to be part of a large rental network with both clear advantages and significant challenges. On the plus side, there is a large selection of holiday homes, an easily accessible online booking and many positive experiences with well-maintained houses, while the minus side is characterized by limited local opening hours, fluctuating cleaning levels, uneven customer service and sometimes slow financial settlements. For potential guests considering renting through Novasol at Fjellerup, it is therefore important to both look carefully at the specific accommodation and to take into account that the service experience can vary significantly from house to house and from stay to stay.
