Let’s Do

Let's Do operates as a travel agency in Copenhagen, offering a range of services aimed at customers seeking personalized travel experiences. The company has established itself with a focus on flexible packages that include both short trips and longer stays, often with an emphasis on European destinations. Customers often mention the direct access to tickets and accommodations, which makes planning easier for families and couples. However, there is also criticism for the limited availability of special offers, especially outside the high season.

Services and specialties

Let's Do's range includes travel agency services such as flight tickets, hotel bookings and group tours. They often handle requests for city breaks in major European cities such as Paris, Rome and Berlin, combining transport with guided experiences. According to online customer reviews on platforms such as Google and Trustpilot, the personal advice that helps tailor trips to individual needs, such as budget-friendly options or luxury experiences, is appreciated. Some users highlight the quick handling of changes in travel plans, which is an advantage in case of unforeseen events such as weather disruptions.

On the other hand, several reviews point to challenges with pricing transparency. Prices can vary significantly depending on the time of booking, and some customers experience hidden fees for changes or cancellations. This creates frustration among those who expect clear cost breakdowns from the start. The company’s website shows sample packages but often lacks detailed comparisons with competitors, making it harder to assess value.

Customer service and availability

The holiday agency aspect shines through in the service-oriented approach, where employees answer questions via phone and email with reasonable response times. Reviews from 2024 and 2025 mention positive experiences with friendly service that explains visa requirements and vaccination needs for specific countries. For Danish customers, it is convenient that they support local payment methods and Danish language in communication, which reduces barriers for non-English speakers.

• Personal advice strengthens trust in travel agencies .
• Quick help with problems like delayed flights.
• Several customers praise the flexibility in customizing trips.

However, criticisms include long wait times during peak periods such as the summer holidays, when the phone line can be busy for hours. Some reviews on Danish forums such as Trustpilot and Rejsefeber.dk describe cases where emails are not answered within 48 hours, which negatively affects the timing of travel plans. This is particularly problematic for customers with tight deadlines.

Travel packages and destinations

Let's Do specializes in travel agency packages to popular spots like the Mediterranean and Central Europe. They offer combinations of flights, hotels and activities, often with discounts for early bookings. Online research shows that they have partnerships with major airlines, ensuring access to direct flights from Copenhagen. Customers share stories of successful trips to Spain and Italy, where the logistics run smoothly and the accommodations match the descriptions.

Less positive aspects emerge in feedback about fluctuations in quality of overnight stays. Some report hotels that do not meet expectations, with problems such as noise or lack of facilities. In addition, limited knowledge of sustainable travel choices is mentioned, although the demand for green trips is increasing among Danish travelers. Compared to larger travel agencies such as TUI or Spies, Let's Do lacks the broad portfolio of exclusive offers, which may make them less attractive to experienced travelers.

Group travel and events

For groups, they arrange tours with transportation and meals included, which is great for friends' trips or corporate events. Reviews highlight good coordination here, with buses and guides on site. However, the size of the groups is sometimes criticized as being too large, which diminishes the personal experience.

Online presence and booking process

Booking via the website is user-friendly with search functions by destination and date. They integrate price monitoring tools to help customers find the best deals. According to Google reviews from recent years, this works well for simple bookings, and many choose them for the easy integration with Danish banks.

Challenges arise with complex trips where the system requires manual assistance. Some users experience technical glitches during high traffic, and support is not always immediate. This contrasts with more digital travel agencies that offer chatbots 24/7.

Price and value for money

The prices position Let's Do as a mid-range choice among travel agents in Copenhagen. They are often competitive for short trips, with savings of 10-20% compared to direct booking. Customers on sites like Tripadvisor praise the value of included insurance and assistance packages.

• Discounts for repeat customers.
• Transparent preview for basic packages.
• Fees for changes can run into hundreds of kroner.

Negative comments focus on unpredictable costs, such as baggage fees or seat selection. In an era of rising fuel prices, some customers have switched to budget airlines outright, challenging the Let's Do model.

Sustainability and future perspectives

The company shows interest in green initiatives by highlighting train travel in their offer, which appeals to environmentally conscious Danes. However, they lack certifications such as Travelife, which larger agencies have. The future looks promising with the expansion of online services, but they need to address customer complaints to keep up.

Overall, Let's Do offers a solid base for travel agency services, with strengths in personal service and flexibility, balanced against the need for greater transparency and digital robustness. Potential clients should weigh these factors against their specific travel requirements to make the right choice.